We are looking for a Customer Excellence Co-ordinator who loves working with customers, who enjoys working in a fast paced team and who pride themselves on doing the best they can for each and every customer.
Reporting to the Customer Excellence Manager, this role will involve working across a variety of contact channels including phone, email, web and social media.
At CTD Tiles, our Customer Excellence Team are committed to the delivery of exceptional customer service.
To lead and oversee administrative support to the Partner Practice to ensure that the relationships between the Practice and clients can be optimised.
Maintain existing business with current clients, grow business relationships with current clients and assist in bringing new clients on board.To support the Practice when informing and advising clients on the financial strategies, plans and products, and organise the technical task, illustrations, and reports.
Key duties and responsibilities
Oversee the administration team and provide regular updates to key stakeholders within the business.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Carry out reminder calls to customers for appointments
Our mission is to make insurance easier and better value for customers.We currently have an exciting opportunities to join our Birmingham based Motor Fulfilment team as a Motor Claims Support Advisor, on full-time and permanent basis.Purpose of RoleOur Motor Claims Support Advisors provide support and manage the external engineers (motor field) team's workload by being responsible for arranging inspections of vehicles following a motor claim.
Playing a pivotal role in our customers experience, our Liaisons ensure we are utilising our engineering field force effectively by organising efficient routes, whilst providing high levels of customer service.
Direct Line Group is one of the top tier motor, home and small business insurers in the UK and home to some of the nation's best-known brands: Direct Line, Churchill, Privilege and Green Flag.
Due to continued growth, they have a brand-new role for an experienced People Manager to lead a team of Relationship Support Officers
The team will be delivering a highly skilled service to the Relationship Management customer base within their assigned portfolios, working for minimum 2, maximum 3 Relationship Managers depending on portfolio size.
Our client is a fully independent & well capitalized Challenger bank who offer an alternative ethos centred around positive social impact lending.