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Join a rapidly growing consultancy group with a passion for providing world-class care to all clients worldwide! As a Client Care Specialist, your role is to deliver exceptional customer service and provide support to our expanding client base. You'll be the first point of contact for our clients and ensure their issues and concerns are resolved quickly and efficiently. Day to Day Provide top-notch customer service to new and existing clients. Manage client data and update profiles with accurate information. Reschedule appointments when needed. Handle client and consultant telephone and email inquiries, meeting or exceeding internal Service Level Agreements (SLAs). Coordinate with the Business Development Manager for clarification of client services. Work closely with clients to resolve complaints and other issues. Actively seek opportunities to expand the services provided to clients. Ensure all communication with clients is clear, accurate, and informative. YOU? A positive, "can-do" attitude. Exceptional customer service and relationship-building skills. Strong communication abilities, both verbal and written. Ability to work effectively in a fast-paced environment. Solid time management skills. Flexibility and adaptability to handle pressure and changing priorities. 967763CCR2 INDMANJ
Are you passionate about delivering exceptional customer service? Do you excel at turning problems into opportunities? As a Customer Care Specialist, you'll be at the forefront of our super-duper service strategy, ensuring our clients receive top-notch support and assistance. Day to Day Identifying "at risk" accounts and proactively reaching out to offer support, additional training, or to resolve issues related to our software, sales, or customer service. Taking ownership of all service issues, finding root causes, and providing suitable resolutions to clients' concerns. Using Salesforce or the relevant CRM to record accurate details of service issues, allowing for comprehensive management information (MI) and reporting. Handling technical and compliance-related complaints, following established procedures, and notifying internal contacts of any risk. Providing feedback to sales and service agents to improve efficiencies, processes, and promote best practices. Enhancing client sentiment and our online reputation by reaching out to dissatisfied users and turning their experience around. YOU? You have a proven track record in customer service and a knack for addressing issues in a positive manner. You can handle objections and make recommendations based on client needs. Whether it's listening to a client's problem or explaining complex topics, you're a pro at communicating with clients of varying technical abilities. You thrive in a fast-paced environment and can adapt to change quickly. You take responsibility for knowing our products inside out. You're comfortable communicating at different levels within our business and with clients. Ready to make a difference? Apply now to become a Customer Care Specialist, becoming a part of a team that values excellence in customer service! P967763CCR INDMANJ
Role: Customer Service Location: Manchester Salary: £24,500 Hours: 36 hours 08:45 - 17:00 Monday Friday 2 Saturdays a month Benefits: Annual bonus scheme 23 days annual leave bank holidays raising 1 day per year up to a maximum of 30 days Buy holiday scheme Pension Are you passionate about providing exceptional customer service and thrive in a dynamic, team-oriented environment? We're looking for enthusiastic individuals to join our team as Customer Service Representatives with a knack for upselling. We are a well-established company throughout the UK and we are looking for new a new customer service executive to join us in branch dealing with general enquiries, as well as call back those who have shown interest in our services. If you are a bubbly, engaging individual with a positive outlook we want to hear from you for our next customer service role here in Manchester. Role duties: Dealing with customers face to face Dealing with customers on outbound telephone system and online Proactively contacting customers over the phone to identify and discuss their needs Customer conversations and relationship building, highlighting products and services, booking reviews Upselling - recommending products and services, transactional activities, policies, audit, standards etc Administration work updating internal systems Performing cashier duties and handling in-person transactions Assisting customers in person at the branch Assisting customers via outbound telephone calls and online platforms Initiating proactive phone calls to customers to assess and address their needs Recommending and upselling products, services, and policies Educating customers on various products, services, and communication channels Completing administrative tasks to update internal systems Experience and skills required: Experience in customer service within financial services, hospitality, and retail industries Dedicated to providing outstanding customer service Enthusiastic about meeting new individuals and fostering connections Collaborative team player with a "one-team" approach across various channels Possess excellent verbal and written communication skills Capable of delivering exceptional customer service in both face-to-face and telephony settings Flexible and adaptable to accommodate evolving business needs and priorities Sales and upselling experience is advantageous. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.