This role is for a highly motivated Customer Service Manager with excellent leadership skills and a passion for customer satisfaction.
You will be responsible for managing our dedicated Customer Service team, ensuring a high standard of customer service delivery in the industrial manufacturing distribution industry.
This company is a well-established player in the small components manufacturing industry distributing a high volume of low-value small parts.
Join our vibrant team as a Customer Service Manager for our esteemed manufacturing client in Huddersfield!
I'm on the hunt for a proactive individual who can spearhead exceptional customer service initiatives, ensuring that orders are processed promptly and accurately while also optimising their operational processes for efficiency and effectiveness.
Nigel Wright are working in partnership with a leading chemical manufacturing company who are looking for a new Customer Service Manager to join them to implement and further develop the high levels of customer service.
As a Customer Care Specialist, you'll be instrumental in providing support to both new and existing clients.
Your primary responsibilities will include identifying "at-risk" accounts, proactively addressing service issues, and fostering client engagement to enhance retention rates and bolster our online reputation.
You'll contribute to our service strategy, surpass individual KPIs, and embody our company values in every interaction.
As a Customer Care Specialist, you'll be at the forefront of our super-duper service strategy, ensuring our clients receive top-notch support and assistance.
Day to Day
Identifying "at risk" accounts and proactively reaching out to offer support, additional training, or to resolve issues related to our software, sales, or customer service.
Are you passionate about delivering exceptional customer service
Do you excel at turning problems into opportunities?