A Contact Centre Manager is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City.
This is an excellent opportunity to progress your career with a well-established company!
This is an in office role - full time 37.5 hours a week - hours are predominantly going to be Monday to Friday between the hours of 8am - 6pm on a rota basis.
The Registered Manager is responsible for providing high-quality home care services to support clients, ensuring they receive the best quality of life.
The Registered Manager is directly accountable to the franchisee and the care regulator
Duties
Ensuring the safe delivery of the service in line with legislative requirements and company policy and procedures.
As our Client Services Manager you will understand your clients and their needs, inside out.
You'll be responsible for monitoring and progressing client campaigns, activity, requests, and end to end service management across your portfolio.
You'll ensure that effective and efficient services are delivered to contractual service level agreements and our solutions are fit for service, creating growth opportunities where possible and driving service improvement plan.
Our client, a thriving garden Centre, is seeking a Outdoor Plant Department Manager to take part in and assist with the organisation of activity geared towards increasing the success of the Centre and to achieve the Centre's established goals and objectives.
Deliver excellent customer sales and service.
Develop, motivate, and lead the team as well as monitoring their performance and ongoing training.
Reporting to the Area Manager you will be responsible for managing your centre, co-ordinating the workload, the delivery of company business objectives while providing excellent customer service.
Maintain centre and health & safety standards.
Encourage, lead and motivate your team to consistently deliver excellent service.
Our client, a thriving garden Centre, is seeking a Nursery Manager to take part in and assist with the organisation of activity geared towards increasing the success of the Centre and to achieve the Centre's established goals and objectives.
Deliver excellent customer sales and service.
Develop, motivate, and lead the team as well as monitoring their performance and ongoing training.
We are looking for a technically savvy Customer Success Manager to design and deliver a comprehensive client engagement strategy with a high focus on building/maintaining service excellence through strong and credible relationships and provide ongoing support to help them to make the most and find value in products and solutions.
We are looking for a technically savvy Customer Success Manager to design and deliver a comprehensive client engagement strategy with a high focus on building/maintaining service excellence through strong and credible relationships and provide ongoing support to help them to make the most and find value in products and solutions.
Our client is a software organisation based in Maple Cross