As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
The Consultant will be responsible for developing a comprehensive customer communications approach targeting millions of customers for client.
Our leading Financial Services client is looking for highly skilled Project Manager to join their team for a 6 months initial contract.
The goal is to enhance customer engagement, improve satisfaction, and ensure effective, consistent, and compliant communication across all channels via supporting the PDP process within P&S and coordinating the implementation across Open, Heritage and Policyholder Asset Management teams supporting the implementation of the clients private markets SAA.
My high-profile client are recruiting for an MIS Manager.
To manage the provision of high-quality planning, timetabling, ILR, Funding and Analysis/ Reporting Services, working in conjunction with Executive director of planning, performance and information.
The role is a remote position with occasional travel to London/Birmingham, working normal office hours.
The Consumer Duty Project Manager is responsible for overseeing the implementation and adherence to Consumer Duty regulations within the Firm.
Key Responsibilities
Project Management -.
General
This role involves managing projects related to regulatory compliance, ensuring that consumer protection measures are effectively integrated into business operations, and maintaining ongoing compliance with all relevant legal and regulatory requirement
The Consumer Duty Project Manager is responsible for overseeing the implementation and adherence to Consumer Duty regulations within the Firm.
Key Responsibilities
Project Management -.
General
This role involves managing projects related to regulatory compliance, ensuring that consumer protection measures are effectively integrated into business operations, and maintaining ongoing compliance with all relevant legal and regulatory requirement