You will provide advice and guidance to customers and members of the public requesting support predominantly via the telephone.
This is a busy and highly rewarding telephony based role, handling high volume customer calls relating to a broad range of council service including; Elections, Waste, Council Tax, Housing, Parking, Children's Service, Education, Adult Social Care and much
Face to face, email and digital customer interactions can also be involved.
To ensure complaints are dealt with and responded to within time frames and monthly targets are met.
To ensure that all duties are being carried out satisfactorily and to the required professional standard and the processing of payments and invoices as required.
Provide first line advice , referrals and completion of payments and resolution of queries for customers across a wide range of Council service areas with primary attention to achieving a positive and personalised customer experience.
As part of a team, take responsibility for front line delivery of advice on multiple service areas within the assigned cluster providing a coordinated, consistent, efficient and customer focussed service and achieving set access targets and ongoing improvements to the customer experience.
General
To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.
We are seeking an experienced administrator with a variety of strong administration skills to join our Practice Coordinators Team.
Your role will be essential in ensuring an efficient and quality-focussed work approach is applied to supporting our Specialist Services with a wide range of administrative centred tasks.
Tasks will include coordinating meetings, minute taking, preparing documentation, reviewing and updating database and document management systems, tracking referrals, internal and external communication, navigating multiple complex systems, preparing correspondence and Inboxes Management.
As an Administrator you will be someone who thrives in a busy workplace and is eager to assist the team in ensuring the efficient and effective management of Site Services.
We are currently seeking an experienced Administrator to join the Site Services team at a busy site in Greenwich, SE London.
3 years customer service contact centre experience needed
Customer Service Officer Customer Service Officer Customer Service Officer Customer Service Officer Customer Service Officer
To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.
As an Academies Coordinator, you will play a key role in supporting our client's Professional Products Division (PPD) clients and customers, handling complaints, queries, and bookings through email and phone.
We are currently seeking a skilled and customer-centric Academies Coordinator to join our client's team in the UK and Republic of Ireland (UKI).
This is a temporary position with a six-month contract, starting ASAP with the possibility to be extended.
Key Responsibilities](1) General administrative duties and Office Management (including but not limited to)
Our client, a reputable international bank located in the heart of City of London, is looking for an Admin & HR Assistant to help Admin team with all general administrative and HR tasks and ad hoc duties in order to ensure the smooth day-to-day running of the office