We are seeking an individual with customer service experience, you will have ideally have worked previously within a customer service focused environment, perhaps within an inbound and outbound contract centre or call centre environment.
This position is initial a 12 month fixed term contract.
Customer Service Advisor working within the telephone call centre in Adult Social Care
To provide information and advice for service users, carers and care professionals.
To work as part of a team within Bromley Assessment & Care Management Division, to provide a high quality, prompt and effective front-line service to the public and other professionals:
We are currently seeking a Customer Experience Advisor to join our Customer Contact Team on a 6 Month FTC contract, supporting our wider Housing Management Team.
You will be our customer's first point of contact and ensure they receive a timely, accurate and positive response to their contact with Octavia achieving performance targets and high rates of satisfaction.
We are looking for people to be part of the team which proactively manages all incoming customer contacts by telephone, email, in writing, the web, self-service portal and social media.
Our client are looking for an exceptional customer service advisor to work in their office based in Croydon, close to Beddington Lane area.
You must possess excellent communication abilities both face to face and over the telephone.
Hours of work are Monday to Tursday 8am to 5pm and Friday is 8am to 1.00pm, this is a tempoary position to start off with but could possibly lead to a permanent role in the near future.