To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.
25 hours per week -
The shifts are Monday Friday 5:30pm 11:30pm and Sat/Sun 8am 11:30pm.
Our client, a global luxury footwear brand, are seeking a Customer Care Coordinator to join a very welcoming and friendly team on a temporary basis for 12-16 weeks.
The ideal candidate will provide exceptional service to all International end consumers across proprietary websites, as well as meets/exceeds sales profit and customer satisfaction targets.
The role has the potential to go permanent for the right candidate.
Posted by Page Personnel Secretarial & Business Support • £12/hr
You will also be expected to answer incoming calls from customers who want book appointment and additional services with some outbound calling, respond to customer queries, troubleshoot customer service problems, and provide general information supporting customers with their visa and citizenship applications.
Your role will be a hybrid position consisting of face-to-face service, supporting customers with their visa and citizenship applications.
You will be working with a 3rd party government operation in the heart of Bath, offring different services to assist customers with there applications.