Maintain regular interaction with both customers and partners, via email and phone, to maximise account resolution whilst maintaining strong relationships.
Agreeing repayment plans where appropriate or referring to Recoveries for action where necessary.
Manage an assigned portfolio of accounts to minimise the volume that progress through the collections cycle.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
Maintain regular interaction with both customers and partners, via email and phone, to maximise account resolution whilst maintaining strong relationships.
Agreeing repayment plans where appropriate or referring to Recoveries for action where necessary.
Manage an assigned portfolio of accounts to minimise the volume that progress through the collections cycle.
Maintain regular interaction with both customers and partners, via email and phone, to maximise account resolution whilst maintaining strong relationships.
Agreeing repayment plans where appropriate or referring to Recoveries for action where necessary.
Manage an assigned portfolio of accounts to minimise the volume that progress through the collections cycle.
Our client is recruiting for a Client Payroll Specialist in the Client Payroll Department.
Many of our clients have fully outsourced their payroll operations to us and the role involves all aspects of providing them with a first class service.
The role requires operation of the department's UK payroll bureau involving weekly, fortnightly, monthly, quarterly and annual payrolls for a diverse range of clients.