Collections
Salary: £26,000 - £31,000
Hybrid Role
Leatherhead Based
Purpose & Objectives of the Role
- Manage an assigned portfolio of accounts to minimise the volume that progress through the collections cycle. Agreeing repayment plans where appropriate or referring to Recoveries for action where necessary.
- Maintain regular interaction with both customers and partners, via email and phone, to maximise account resolution whilst maintaining strong relationships.
- Work towards achieving monthly collection targets, whilst maintaining a high-quality assurance standard in all areas.
Primary Duties & Responsibilities
- Achieve individual and team monthly collections targets, alongside individual monthly and annual objectives.
- Make and receive calls to deal with account-level queries and disputes. Maintaining high quality in all scenarios and abiding by company policies and procedures.
- Ensure all accounts follow the correct collections path, with a view to assist customers, partners, and colleagues in the resolution of issues. This can include escalating accounts to the Recoveries team for legal action review when required.
- Correspond frequently with partners to ensure productive professional relationships, and to maximise collections
- Correspond with Insolvency Practitioners when dealing with insolvent accounts, ensuring all paperwork is lodged correctly and dividends are maximised.
- Attend and complete any mandatory Compliance training within required timeframes.
- Other such duties and responsibilities as may reasonably be required from time to time.
Required:
- Operated in a high volume, customer focused, result orientated environment with previous experience of Finance and/or Insurance
- Excellent communication skills (both written & verbal), be self-motivated, business aware, able to work under pressure and able to organise & prioritise own & team's workload without supervision
- Negotiation and mathematical skills
- Detail orientated
- Experience/knowledge of how to deal with vulnerable customers
- Microsoft Excel, PowerPoint, Word and Outlook intermediate
Preferred:
- CICM qualified/student
- Debt Collection experience
Benefits:
- 25 days paid holiday plus Bank Holidays
- Company Contribution of Pension
- Free Car parking at the office
- Collections incentive Bonus on Quarterly basis (not guaranteed) but based on Company set objectives and personal Objectives
- Buy & Sell holiday option up to 1 week extra
- Extra weeks holiday on hitting 10 year anniversary
- Life assurance
- Flexible working Hybrid (but predominantly at home currently)
- Generous maternity, paternity and adoption benefits after one year's service
- Bereavement leave
If you think that you have the experience and skillset required for this position and would like to know more, click APPLY NOW!!!