Credit Control
Salary: £26,000 - £31,000
Hybrid Role
Leatherhead Based
Purpose & Objectives of the Role
- Manage an assigned portfolio of accounts to minimise the volume that progress through the collections cycle. Agreeing repayment plans where appropriate or referring to Recoveries for action where necessary.
- Maintain regular interaction with both customers and partners, via email and phone, to maximise account resolution whilst maintaining strong relationships.
- Work towards achieving monthly collection targets, whilst maintaining a high-quality assurance standard in all areas.
Primary Duties & Responsibilities
- Achieve individual and team monthly collections targets, alongside individual monthly and annual objectives.
- Make and receive calls to deal with account-level queries and disputes. Maintaining high quality in all scenarios and abiding by company policies and procedures.
- Ensure all accounts follow the correct collections path, with a view to assist customers, partners, and colleagues in the resolution of issues. This can include escalating accounts to the Recoveries team for legal action review when required.
- Correspond frequently with partners to ensure productive professional relationships, and to maximise collections
- Correspond with Insolvency Practitioners when dealing with insolvent accounts, ensuring all paperwork is lodged correctly and dividends are maximised.
- Attend and complete any mandatory Compliance training within required timeframes.
- Other such duties and responsibilities as may reasonably be required from time to time.
Required:
- Operated in a high volume, customer focused, result orientated environment with previous experience of Finance and/or Insurance
- Excellent communication skills (both written & verbal), be self-motivated, business aware, able to work under pressure and able to organise & prioritise own & team's workload without supervision
- Negotiation and mathematical skills
- Detail orientated
- Experience/knowledge of how to deal with vulnerable customers
- Microsoft Excel, PowerPoint, Word and Outlook intermediate
Preferred:
- CICM qualified/student
- Debt Collection experience
Benefits:
25 days paid holiday plus Bank Holidays
Company Contribution of Pension
Free Car parking at the office
Collections incentive Bonus on Quarterly basis (not guaranteed) but based on Company set objectives and personal Objectives
Buy & Sell holiday option up to 1 week extra
Extra weeks holiday on hitting 10 year anniversary
Life assurance
Flexible working Hybrid (but predominantly at home currently)
Generous maternity, paternity and adoption benefits after one year's service
Bereavement leave
If you think that you have the experience and skillset required for this position and would like to know more, click APPLY NOW!!!