Communicating internally important feedback from customers.
General
Due to increased business, an exciting opportunity has arisen to join one of our respected clients as a permanent Customer Service Advisor with Insurance experience in Hornchurch.
This role would suit a hardworking, driven, reliable candidate who is confident speaking on the phone as the majority of this role will be answering the phones and dealing with customer queries.
Our client is a fast-growing specialist in their field - they are currently in search for a strong Customer Service Advisor who can bring their skills to the team and grown within the company.
This is a key customer facing role predominantly telephony based helping to assist our client's clients' and their customers find the right solution to their queries.
Daily Duties
Answer incoming calls from our clients' customers to discuss and arrange suitable resolutions based on their personal circumstances and our clients' criteria.
Through the evaluation of performance, trend and root cause analysis, assurance feedback, and MI, drive bespoke group and 1-2-1 coaching or training sessions, both face to face and virtual, to optimise call handling, and deliver good customer outcomes.
To ensure our client's engagement aims are met through identifying coaching, training, and development needs of the Servicing staff.
A new role has been created within a long established Specialist Finance company in Essex.