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PART TIME - CUSTOMER SERVICE / ADMINISTRATOR WORKING DAYS/HOURS: MONDAY, THURSDAY & FRIDAY 9AM - 5PM (24 HOURS PER WEEK) NG15, NOTTINGHAM (ON SITE PARKING) £12.30 PER HOUR STARTING ASAP TEMP TO PERM We are seeking a dynamic and customer-focused Customer Care Advisor to join our clients team. You will be responsible for providing exceptional service to clients, addressing their need and resolving all queries. Responsibilities: Answer incoming calls and process query which may include placing an order, arranging a credit or collection and process any necessary actions in a timely manner Input orders ensuring all information is accurate Make outbound calls as per the relevant call schedule Offer alternatives when products are out of stock or products are discontinued Stay up to date with and actively promote products/special offers current promotions Manage multiple daily tasks simultaneously including inbound calls, releasing draft orders, outbound calls and customer emails Drive efficiency and encourage customers to use our website and support them through the journey Work as a team to deliver world class customer service ensuring flexibility to meet our customer needs. Person Specification: Customer service experience by phone Be able to work on own initiative to deliver business objectives Proficient in Microsoft office suite - essential Previous admin experience