PART TIME - CUSTOMER SERVICE / ADMINISTRATOR
WORKING DAYS/HOURS: MONDAY, THURSDAY & FRIDAY 9AM - 5PM (24 HOURS PER WEEK)
NG15, NOTTINGHAM (ON SITE PARKING)
£12.30 PER HOUR
STARTING ASAP
TEMP TO PERM
We are seeking a dynamic and customer-focused Customer Care Advisor to join our clients team. You will be responsible for providing exceptional service to clients, addressing their need and resolving all queries.
Responsibilities:
- Answer incoming calls and process query which may include placing an order, arranging a credit or collection and process any necessary actions in a timely manner
- Input orders ensuring all information is accurate
- Make outbound calls as per the relevant call schedule
- Offer alternatives when products are out of stock or products are discontinued
- Stay up to date with and actively promote products/special offers current promotions
- Manage multiple daily tasks simultaneously including inbound calls, releasing draft orders, outbound calls and customer emails
- Drive efficiency and encourage customers to use our website and support them through the journey
- Work as a team to deliver world class customer service ensuring flexibility to meet our customer needs.
Person Specification:
- Customer service experience by phone
- Be able to work on own initiative to deliver business objectives
- Proficient in Microsoft office suite - essential
- Previous admin experience