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We are currently seeking passionate Customer Service Advisors to join the team starting the 10th June. The role involves providing first-time solutions for customers via telephone and email, ensuring excellent quality of service within agreed handling times. This position is ideal for candidates with experience in a contact centre and comfortable in a multi-screen environment. Day to day of the role: Deliver first-time solutions to customers through telephone and email communication within agreed handling times. Maintain excellent quality of service and adhere to service level agreements. Handle a variety of customer queries, providing a polite, effective, and professional service. Manage difficult complaints with kindness, support, and professionalism. Ensure accurate and concise input of specific datasets. Make informed decisions involving money based on specific guidelines. Strive to achieve first-time resolution with quality telephony responses. Work around 37.5 hours per week, with shifts between 8:00am 6:30pm Monday Saturday, and 9am 4pm Sunday. Required Skills & Qualifications: Previous experience in a call centre/contact centre is essential. Quick and accurate typing skills with high attention to detail. Excellent telephone manner and experience in telephony. Computer literacy, proficient in the use of email, spreadsheets, and word processing software. Creative problem-solving skills, with a focus on resolution and quality outcomes. Ability to prioritise and manage workloads effectively within timescales. Flexibility and adaptability to meet changing customer demands. Self-motivated with the ability to work independently or as part of a team. Ability to work under pressure and to tight deadlines. Benefits: Competitive hourly rate of £12.97. Opportunity to work in a dynamic customer service environment. Gain valuable experience in handling a wide range of customer queries. Please note that annual leave is not permitted during the first two weeks of training, with minimal annual leave potentially authorised thereafter if pre-booked, though this cannot be guaranteed. To apply for the Customer Service Advisor position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
My client is a leading Global Service Provider based in Sheffield. They are experts in their field, with prestigious offices, hybrid working policy, and lots of opportunities to build a rewarding career with them. They are looking to recruit 8 Customer Advisors in Payroll to join their Operations team. These roles would suite graduates from a financial background or candidates who are looking to move away from a call centre environment. This could be a great career move for the right candidates. The role will involve providing payroll support to customers via all channels including email, phone, webchat. Building a strong rapport with customers, helping them with their payroll queries. You do not need to be a payroll expert as full training will be given - all we need is enthusiastic, tech savvy, numerical candidates who put the customer first and understand the importance of good customer service. Key role responsibilities: Effectively handle, manage, resolve, and log customer payroll queries received through a range of customer support channels in a timely and professional manner Liaise with other internal and external partners to ensure issues are resolved and ensure a smooth resolutions for their customers Take ownership, managing, investigating, resolving, and logging customer payroll enquiries Work effectively as a team and autonomously Be able to communicate effectively and listen to a customer's specific situation and needs Assist other areas of the Operations department when necessary due to demand Essential Skills & Experience: Proven experience in effectively communication with customers, clients or similar Strong comprehension skills and attention to detail to ensure customer contacts are read and interpreted correctly Collaborative approach and the ability to build internal relationships both within the team and the wider business Ability to take initiative, be self-motivating, act proactively Working within a multi skilled environment Have a very positive work attitude including flexibility and willingness to work Initiative and ability to make informed decisions within the remit of their role Numeracy/Financial business knowledge - ability to work with numbers. IT literacy and demonstrable commitment to continuous improvement of the customer experience
My client is a leading Global Service Provider based in Sheffield. They are experts in their field, with prestigious offices, hybrid working policy, and lots of opportunities to build a rewarding career with them. They are looking to recruit 3 Customer Advisors to join their Operations team. These roles would suit graduates from a financial background or candidates who are looking to move away from a call centre environment. This could be a great career move for the right candidates. The role will involve providing pension advice and support to customers via all channels including email, phone, webchat. Building a strong rapport with customers, helping them with their pension queries. You do not need to be a pensions expert as full training will be given - all we need is enthusiastic, tech savvy, numerical candidates who put the customer first and understand the importance of good customer service. Key role responsibilities: Effectively handle, manage, resolve, and log customer pension queries received through a range of customer support channels in a timely and professional manner Liaise with other internal and external partners to ensure issues are resolved and ensure a smooth resolutions for their customers Take ownership, managing, investigating, resolving, and logging customer pension enquiries Work effectively as a team and autonomously Be able to communicate effectively and listen to a customer's specific situation and needs Assist other areas of the Operations department when necessary due to demand Essential Skills & Experience: Proven experience in effectively communication with customers, clients or similar Strong comprehension skills and attention to detail to ensure customer contacts are read and interpreted correctly Collaborative approach and the ability to build internal relationships both within the team and the wider business Ability to take initiative, be self-motivating, act proactively Working within a multi skilled environment Have a very positive work attitude including flexibility and willingness to work Initiative and ability to make informed decisions within the remit of their role Numeracy/Financial business knowledge - ability to work with numbers IT literacy and demonstrable commitment to continuous improvement of the customer experience