My client is a leading Global Service Provider based in Sheffield. They are experts in their field, with prestigious offices, hybrid working policy, and lots of opportunities to build a rewarding career with them.
They are looking to recruit 8 Customer Advisors in Payroll to join their Operations team. These roles would suite graduates from a financial background or candidates who are looking to move away from a call centre environment. This could be a great career move for the right candidates.
The role will involve providing payroll support to customers via all channels including email, phone, webchat. Building a strong rapport with customers, helping them with their payroll queries. You do not need to be a payroll expert as full training will be given - all we need is enthusiastic, tech savvy, numerical candidates who put the customer first and understand the importance of good customer service.
Key role responsibilities:
- Effectively handle, manage, resolve, and log customer payroll queries received through a range of customer support channels in a timely and professional manner
- Liaise with other internal and external partners to ensure issues are resolved and ensure a smooth resolutions for their customers
- Take ownership, managing, investigating, resolving, and logging customer payroll enquiries
- Work effectively as a team and autonomously
- Be able to communicate effectively and listen to a customer's specific situation and needs
- Assist other areas of the Operations department when necessary due to demand
Essential Skills & Experience:
- Proven experience in effectively communication with customers, clients or similar
- Strong comprehension skills and attention to detail to ensure customer contacts are read and interpreted correctly
- Collaborative approach and the ability to build internal relationships both within the team and the wider business
- Ability to take initiative, be self-motivating, act proactively
- Working within a multi skilled environment
- Have a very positive work attitude including flexibility and willingness to work
- Initiative and ability to make informed decisions within the remit of their role
- Numeracy/Financial business knowledge - ability to work with numbers.
- IT literacy and demonstrable commitment to continuous improvement of the customer experience