I am currently recruiting for a Customer Service Advisor to work in the Housing Solutions team of leading public sector organisation based in the Sheffield City Centre.
As a Housing Solutions Customer Service Advisor, you will play a pivotal role in providing excellent customer service and support to individuals seeking housing solutions within the organisation. You will be the first point of contact for customers, ensuring their inquiries and concerns are addressed efficiently and professionally.
Responsibilities include:
- Act as the primary point of contact for customers seeking housing solutions, over the phone.
- Provide accurate and up-to-date information regarding available housing options, eligibility criteria, and application processes.
- Assist customers in completing housing applications and relevant documentation.
- Evaluate and assess customer needs, and provide appropriate guidance and advice.
- Collaborate with internal teams, such as housing officers and maintenance staff, to resolve customer queries and complaints effectively.
- Maintain accurate and organised customer records, ensuring confidentiality and data protection protocols are followed.
- Follow established procedures and guidelines to ensure compliance with relevant legislation and policies.
- Keep abreast of changes in housing legislation and council policies to provide accurate information to customers.
- Contribute to the continuous improvement of customer service processes and procedures.
To be successful in this role you will have the below skills and experience:
- Previous experience in a customer service role.
- Excellent communication skills, both verbal and written, with the ability to communicate complex information clearly and concisely.
- Strong interpersonal skills and the ability to empathise with customers' needs and concerns.
- Good problem-solving abilities, with a proactive and solution-oriented approach.
- Ability to work well under pressure and handle multiple inquiries simultaneously.
- Knowledge of housing legislation, policies, and procedures (desirable).
- Proficient computer skills, including the use of customer relationship management (CRM) software and Microsoft Office Suite.
- High level of accuracy and attention to detail.
You would need to cover multiple sites in Sheffield (S4 and two in the city centre)
The hours of work are full time and fall between 8am and 6pm Monday to Friday.