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My client is seeking a bright and enthusiastic Customer Membership Advisor to look after on-boarding new clients within the business. You will be the members 'go to' for any enquiry and constantly ensuring a positive customer experience so that members are getting the best out of their subscription. The ideal candidate will be enthusiastic, approachable, bright and a confident communicator at all levels, written and verbal. This is a fantastic opportunity, within a fantastic company! Responsibilities include. Delivering excellent customer service through maintaining good relationships Providing knowledge and assisting with any customer enquiry Providing support to the sales team Reporting customer feedback, concerns and issues to Sales Manager and any other relevant department Recording incoming email and phone enquiries rapidly and efficiently. Excellent telephone skills and a persuasive demeanour Use of Word, Excel, Publisher Gathering market and customer information as input to sales activities Experience: Customer Service background within office environment. Computer skills needed preferably previous experience was computer based. Experience in contacting businesses on the phone as well as face to face - this does not involve any cold calling. If you are interested in the role, please submit your details online, or for further details please contact Lesley Freeman or Wendy Wakefield
Our client are a leading Build to Rent company with an impressive portfolio. With the busy season of move in's coming up they are looking to hire a number of Customer and Enquiries Advisor's to their teams. Working with a great team, in a busy Head Office you will be: Being the company's first point of contact on the phone and via email Dealing with day to day enquiries from residents, ensuring issues are dealt with appropriately Booking in viewing's for the leasing team Liaising with Neighbourhood teams to ensure resident work orders are completed Determining potential residents suitability Who they are looking for? Customer service experience Friendly, can do attitude Excellent telephone manner Used to working in a busy position handling multiple tasks If you are a customer focused, proactive individual and would be interested in an opportunity in the Build to Rent sector, please do get in contact