My client is seeking a bright and enthusiastic Customer Membership Advisor to look after on-boarding new clients within the business. You will be the members 'go to' for any enquiry and constantly ensuring a positive customer experience so that members are getting the best out of their subscription.
The ideal candidate will be enthusiastic, approachable, bright and a confident communicator at all levels, written and verbal. This is a fantastic opportunity, within a fantastic company!
Responsibilities include.
- Delivering excellent customer service through maintaining good relationships
- Providing knowledge and assisting with any customer enquiry
- Providing support to the sales team
- Reporting customer feedback, concerns and issues to Sales Manager and any other relevant department
- Recording incoming email and phone enquiries rapidly and efficiently.
- Excellent telephone skills and a persuasive demeanour
- Use of Word, Excel, Publisher
- Gathering market and customer information as input to sales activities
Experience:
- Customer Service background within office environment.
- Computer skills needed preferably previous experience was computer based.
- Experience in contacting businesses on the phone as well as face to face - this does not involve any cold calling.
If you are interested in the role, please submit your details online, or for further details please contact Lesley Freeman or Wendy Wakefield