Our client is seeking a highly motivated and experienced Customer Service Advisor to join their team.
The successful candidate will be working for an employer who is committed to providing excellent customer service and support to their clients.
This is a fantastic opportunity for someone who is looking to take the next step in their career and join a company that values their employees and invests in their development.
As a Key Account Manager, you will be responsible for retention and development (growth) of existing customer portfolio (circa 15/20 accounts) by delivering exceptional levels of customer service, this includes engaging with a wide range of internal stakeholders.
You will implement strategic campaigns to improve service and grow business revenue for your portfolio and achievement of the core KPI's set out below
You will be expected to create and building a rolling 12-month customer management strategy that ensures the pro-active management of both the commercial and service elements throughout the life of the contractual term.