Customer Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
Main Duties
Act as the first point of contact for our customers in the complaint handling process, by acknowledging complaints and informing customers of what to expect next.
As a proactive customer service operative you will support all existing and new customers within the thermal imaging & emissions area plus dealing with inside sales queries.
Adecco have teamed up with a forward thinking and dynamic company within engineering and manufacturing, they are looked to add to their customer service department.
Benefits: Competitive Salary, 20 days Annual Leave, additional 3 days for Christmas Bank Holidays, Birthday 'day' off, Group Personal Pension Plan (5% Employer 3% Employee), Group Life Assurance & Group Income Protection, Free Onsite Parking, Open Plan Office Environment, Early finish on Fridays, Office closes for Christmas and reopens in the New Year.
The Senior Complaints Officer is dedicated to resolving customer complaints, both orally and in writing, in a timely manner.
To support customers through the final stages of the internal complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
They are also responsible for ensuring that issues that could affect other customers are identified and fed back.
Role summary - The company is seeking a highly skilled and customer-focused individual to join their Complaints Centre of Excellence as a Complaints Officer.
The successful candidate will become an integral part of a team committed to enhancing customer satisfaction and loyalty.
This pivotal role is dedicated to resolving customer complaints both orally and in writing, ensuring a timely and fair resolution.
As a Customer Support executive and Administrator you will play a key role in building and maintaining strong relationships with our customers by making outbound calls and discussing products & booking appointments as well as dealing with incoming calls.
We are seeking a motivated and customer-focused individual to join our clients dynamic team in the UK.
In this role, you will be responsible for providing support to the field sales team and ensuring excellent service to our customers.
As a proactive customer service operative you will support all existing and new customers within the thermal imaging & emissions area plus dealing with inside sales queries.
Adecco have teamed up with a forward thinking and dynamic company within engineering and manufacturing, they are looked to add to their customer service department.
Benefits: Competitive Salary, 20 days Annual Leave, additional 3 days for Christmas Bank Holidays, Birthday 'day' off, Group Personal Pension Plan (5% Employer 3% Employee), Group Life Assurance & Group Income Protection, Free Onsite Parking, Open Plan Office Environment, Early finish on Fridays, Office closes for Christmas and reopens in the New Year.
As a proactive customer service operative you will support all existing and new customers within the HVAC/R area plus dealing with inside sales queries.
Adecco have teamed up with a forward thinking and dynamic company within engineering and manufacturing, they are looked to add to their customer service department.
Benefits: Competitive Salary, 20 days Annual Leave, additional 3 days for Christmas Bank Holidays, Birthday 'day' off, Group Personal Pension Plan (5% Employer 3% Employee), Group Life Assurance & Group Income Protection, Free Onsite Parking, Open Plan Office Environment, Early finish on Fridays, Office closes for Christmas and reopens in the New Year.
As a proactive customer service operative you will support all existing and new customers within the thermal imaging & emissions area plus dealing with inside sales queries.
Adecco have teamed up with a forward thinking and dynamic company within engineering and manufacturing, they are looked to add to their customer service department.
Benefits: Competitive Salary, 20 days Annual Leave, additional 3 days for Christmas Bank Holidays, Birthday 'day' off, Group Personal Pension Plan (5% Employer 3% Employee), Group Life Assurance & Group Income Protection, Free Onsite Parking, Open Plan Office Environment, Early finish on Fridays, Office closes for Christmas and reopens in the New Year.
As a proactive customer service operative you will support all existing and new customers within the HVAC/R area plus dealing with inside sales queries.
Adecco have teamed up with a forward thinking and dynamic company within engineering and manufacturing, they are looked to add to their customer service department.
Benefits: Competitive Salary, 20 days Annual Leave, additional 3 days for Christmas Bank Holidays, Birthday 'day' off, Group Personal Pension Plan (5% Employer 3% Employee), Group Life Assurance & Group Income Protection, Free Onsite Parking, Open Plan Office Environment, Early finish on Fridays, Office closes for Christmas and reopens in the New Year.
An exciting opportunity for an enthusiastic individual to join a rapidly growing successful distribution business based in Bordon, for a 9-12 month period to cover maternity as a Customer Service Executive.
If you have are a confident communicator with strong interpersonal skills and the ability to quickly establish rapport and build trust with customers, this role is for you.
Our client offers great benefits including an opportunity to learn and develop in a growing company, working with wonderful people and products.