Adecco have teamed up with a forward thinking and dynamic company within engineering and manufacturing, they are looked to add to their customer service department. As a proactive customer service operative you will support all existing and new customers within the thermal imaging & emissions area plus dealing with inside sales queries.
Salary: £27,000 £30,000
Hours: Monday to Friday 8.30am to 5.00pm
Benefits: Competitive Salary, 20 days Annual Leave, additional 3 days for Christmas + Bank Holidays, Birthday 'day' off, Group Personal Pension Plan (5% Employer 3% Employee), Group Life Assurance & Group Income Protection, Free Onsite Parking, Open Plan Office Environment, Early finish on Fridays, Office closes for Christmas and reopens in the New Year.
The main day to day responsibilities:
- Customer Service o Respond promptly to customer inquiries via phone, email, or in-person.
- Resolve customer issues and complaints efficiently, ensuring high levels of customer satisfaction.
- Provide product information and recommendations to customers.
- Build and maintain strong, long-lasting relationships with customers.
- Sales Support
- Assist external sales representatives with order processing, quotations, and follow-ups.
- Prepare and send proposals, quotations, and invoices to clients.
- Maintain and update customer records and sales databases.
- Lead Generation
- Identify and qualify potential sales opportunities through research and outreach.
- Product Knowledge
- Maintain a thorough understanding of the company's products and services to provide accurate information to customers.
- Work closely and provide support to the Sales Order Processing team, Marketing, and external Sales Team to ensure a seamless customer experience.
This amazing company will look to recruit candidates with the following;
- Experience within a sales or customer role, preferably within the same industry.
- CRM, SAP and Microsoft application experience would be advantageous
- Excellent verbal and written communication skills.
- Ability to organise & manage multiple projects simultaneously and meet deadlines.
- Creative problem-solving and analytic skills.
If you think your skills and experience match the above then apply today with your up to date CV or alternatively for a quick response call and speak to Simon to discuss this role in further detail.
Our client is able to interview ASAP for a quick turnaround - so don't miss out!!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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