Our major financial services client is seeking a Customer Service Team Manager to lead a team of customer service officers and deliver an exceptional customer experience across multiple contact channels.
The ideal candidate will be an experienced leader with a passion for driving customer service excellence, supporting team development, and ensuring operational efficiency.
Job Purpose
To manage a team of customer service agents, ensuring best-in-class service, timely resolution of customer queries, and continuous process improvement, while meeting KPIs and maintaining compliance with regulatory standards.
Posted by Get Staffed Online Recruitment Limited • £10K/yr to £100K/yr
About Our Client
Our client's goal is simple: to make vehicle movement easy.
They are on their way to creating the leading end-to-end movement solution in the UK for their customers (such as Hertz and The AA), delivered by their network of 600 drivers and transport agents across the UK.
Ideally we are looking for someone who has experience of developing relationships with the key retailers such as John Lewis, Selfridges, Harrods to name a few!
This is an exciting new role to work for a well known beauty brand.
The package includes a car allowance as well as other great benefits including your birthday off.
If you are a confident, compassionate and positive person who always delivers a first-class customer experience during difficult times this is the role for you.....
Do you have experience within a call centre environment, with a passion for helping people with the ability to make people feel listened to and valued?
Are you looking for an opportunity where you can really make a difference and take ownership of a problem and see it through to the end?