Responsible for managing the Customer Resolution & Information Team to ensure that statutory and organisational requirements are met in relation to dealing with and responding to complaints, Freedom of Information (FOI) requests, Subject Access Requests (SAR) and enquiries made by Local Councillors and Members of Parliament in relation to Children's Services at Wirral Council.
Responsible for developing reporting systems for complaints/information requests, for analysing trends and patterns and translating this into outcome focussed action plans.
Manage and oversee the effective and timely delivery of responses to all complaints, SAR, FOI, Section 29 Police Requests for disclosure and representations.
Posted by Get Recruited (UK) Ltd • £35K/yr to £40K/yr
THE COMPANY
We're exclusively partnering with a rapidly growing and highly reputable business who have an exciting opportunity for an experienced Office Manager to support the smooth running of the office, operations and accounts.
Our client is a business that values their workforce, offers flexibility around appointments and commitments, supports their employees and has a long-standing workforce.