We are looking for a dedicated Information and Access Officer to provide a welcoming reception and information service, assess enquiries, and deliver assistance to service users, carers, and the public.
The role involves identifying social care needs and responding with quality services to promote well-being and safety within the community.
This position involves being a crucial part of the customer interface, requiring the candidate to provide exceptional customer service while supporting the planning and dispatch teams.
The role demands navigating planning systems and customer relationship management systems efficiently to address client queries, resolve complaints, and maintain effective communication with over 1,800 customer sites and senior managers.