As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
Posted by Hays Specialist Recruitment Limited • £37K/yr
You will be working at a public sector organisation based in Birmingham supporting the business development of business support opportunities for start-up businesses.
Your new company
You will join the team as soon as possible on a fixed-term contract until March 2025.
Contract Support Manager required for the estate services department of a company that own and manage thousands of homes across the South West of England
£35,196 per annum pro rata
Covering 600 sites located in Bath, Bristol and Somerset
The role will involve providing specialist advice, quick thinking and cross referencing to clear set processes, guidance and systems.
As a Customer Service Representative, you'll be responsible for the behind-the-scenes processing service, looking after all web and email-based customer enquiries, such as applications, enquiries, complaints, written correspondence and other back-office activities.
You will move across different processes of the scheme learning new skills and processing different types of customer correspondence.
This role involves conceptualising, planning, executing and managing events including client workshops, conferences, exhibitions and social client events.
They are currently seeking a highly organised and detail-oriented Events Manager to join their dynamic team.
Our client is a leading global financial services firm, providing a wide range of investment banking, securities, investment management and wealth management services.