The successful Business Support Manager to take overall responsibility for the portfolio of Vertical Sliding products ensuring all customer service training, product knowledge and customer relationship needs are met.
The role will involve
Provide first-line escalation support to the team for any difficult customer issues; taking these through to resolution or escalating to the Customer Services Manager when appropriate.
To support the CSD team in providing excellent customer service on Caldwell & Vertex products, through training, building customer relationships and providing product knowledge support.
Over the past three years Business Support has carried out a range of tasks which have increased in number, frequency and complexity, The Business Support Manager is pivotal in maintaining the existing high standards, seeking strategic opportunities, and working successfully with colleagues to deliver a first-class service.
The business support team is a high-performing, busy team which provides administrative support to Dementia Support and Partnerships.
Innovative and forward-thinking digital company is seeking a passionate and operational Customer Support Manager to lead and enhance their customer support and tech support teams, ensuring that their community receives an unparalleled service.
As Customer Support Manager, you will provide strategic direction while offering hands-on support to create memorable and delightful member experiences.
In this pivotal role, you will be at the heart of the company's mission, fostering a customer- centric culture.
This company is a leading manufacturer and supplier of plastic cards and accessories and are looking for an apprentice to support the admin department.
They will rate a candidate very highly who displays motivation, enthusiasm, is humble, and with good people/communication skills to provide excellence of order management, proactive communications with clients and the timely processing of orders.
This is an incredible opportunity to join a supportive company with an exceptional culture.