Business Administrator Apprentice - Level 3
This is an incredible opportunity to join a supportive company with an exceptional culture. This company is a leading manufacturer and supplier of plastic cards and accessories and are looking for an apprentice to support the admin department.
They will rate a candidate very highly who displays motivation, enthusiasm, is humble, and with good people/communication skills to provide excellence of order management, proactive communications with clients and the timely processing of orders.
About our client:
This is a family business with an exceptional culture and team; their 40 people are their greatest asset. Their aim is for all staff to thrive in their role and enjoy working in a great team atmosphere. Their values are 'Always Agile, Always Passionate, Obsessed with Customer Service' and they encourage the development of new skills and long-term job satisfaction.
Enjoy perks such as:
- Casual dress
- Regular social & team-building events
- 24-hour Access to in-house gym with latest equipment
- Cycle to work Scheme
- On-site parking
- Sick Pay
- Modern office environment with the latest in desk, seating and IT, plus 3 acres of grounds, gardens and yard area, very enjoyable in British summertime!
The role:
Possible start date: 01.07.2024
Monday to Friday; 9am to 5pm
Total working hours: 37.5
What you will do in your working day:
Supporting a small team with administration and customer service, this is a varied role learning all about using company systems, delivering exceptional customer service and a variety of business processes.
You will learn:
- Entering sales orders onto the software system.
- Entering purchase orders onto the software system.
- Carrying out all checks to orders prior to sending purchase orders off to suppliers.
- Sending purchase orders to suppliers.
- Sending order acknowledgements to clients.
- Monitoring orders with suppliers and chasing up key dates on all orders with suppliers.
- Managing daily dispatch board, making customers aware of any discrepancies in actual dispatch dates vs dates promised to clients each day.
- Supporting with answering incoming queries related to customer service via email and phone.
- Assisting with capturing data and running reporting.
- Reception support.
- Consistently provide excellent customer service, becoming the customers trusted advisor. This would include responding to customer requests via email or phone promptly and if not able to do so right away, respond by informing the customer you are going to get back to them – keeping them informed.
- Sales order processing.
- Assist Customer Service Manager with supplier performance to ensure delivery dates and client expectations are met, order management system.
- Promptly responding to emails.
- Support colleagues as necessary to ensure customer experience is of an even and high standard at all times (including cover for absences).
- Aid and support the Manager with customer requests for schedule/dates and queries where necessary.
- Closely liaise with the production and dispatch departments; primary contact is the Production Manager. This may on occasion extend to practical assistance in the completion of orders.
The training you will receive:
- Level 3 Business Administration qualification.
- All training is undertaken online, through a combination of self-paced eLearning and live online classes.
Prospects:
This employer is passionate about the development of staff and upon successful completion of the apprenticeship, the right candidate can look forward to a long term and rewarding career with plenty of opportunities for progression.
Qualifications required:
GCSE or equivalent English (Grade A* - C 9/4) - Essential
GCSE or equivalent Mathematics (Grade A* - C 9/4) - Essential
Key Attributes:
- Positive can-do attitude and work ethic.
- Reliable and diligent with a focus on producing timely and accurate processing of orders.
- A good culture and team fit for the business, in keeping with their values: 'Agile, Customer Obsessed, Professional, Passionate'.
Personal Skills required:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
The apprenticeship:
Qualification: Business Administration Level 3
Duration: 15 months