Monitor and accurately record care calls, hours delivered, staff sickness levels and report to the manager on a weekly basis, ensuring accurate records are always maintained.
Be responsive to changes in the schedule and liaise with relevant team members.
Monitor and accurately record all late and/or missed calls and ensure that the manager is kept informed of all details on a weekly basis and that accurate records are maintained.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
Operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
As an Assistant Manager you'll inspire and lead your team, use your passion and strategic thinking to drive the business forward and help us change for the better.
With opportunities to progress your career in beauty, healthcare and opticians, our brilliant training teams will ensure you have all the tools you need to succeed in your current role and beyond.
About the role
You will lead, challenge and inspire your team to deliver business growth by providing care to our customers and patients.
We have an excellent opportunity for a motivated and detail-oriented Assistant Management Accountant to join a prominent organisation based in Cardiff.
This full-time, permanent position offers hybrid working options.
You would be joining an organisation that puts people first.
Role Overview: The company is seeking a full-time Service Co-ordinator to join their friendly team based in Cardiff.
About the Company: A leading UK company specializing in the installation and contract servicing of specialist building controls, including air-conditioning, heating, and cooling systems.
Known for its commitment to developing and supporting staff at all levels, this employer offers a dynamic and supportive work environment.
An exciting opportunity to provide comprehensive administrative and personal assistance to members of the SMT and support the Facilities department.
General
Voted Best Employer - Cardiff Life Awards 2024
Who are we
We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within a variety of sectors, from a network of offices across the UK.
Hoop Professional Services has an excellent opportunity, for an experienced Administrator, to join a highly renowned organisation, on a part time basis (17.5 hrs), based in Cardiff, for 3 months.
Working with your Store Manager you will use inspirational leadership skills to drive your team to deliver exceptional customer and patient care, whilst delivering business growth for your store.Key responsibilities include:
Drive passion and energy in your team to deliver on sales and service targets, always keeping a firm eye on costs and profitability, and ensuing continuous improvement where possible