- Be responsive to changes in the schedule and liaise with relevant team members.
- Monitor and accurately record care calls, hours delivered, staff sickness levels and report to the manager on a weekly basis, ensuring accurate records are always maintained.
- Monitor and accurately record all late and/or missed calls and ensure that the manager is kept informed of all details on a weekly basis and that accurate records are maintained.
- Monitor and report capacity availability and recruitment need to the manager on a weekly basis.
- Be part of the on-call rota
- Work with the Care Coordinator to ensure new and existing care packages can be resourced and build and maintain excellent working relationships with staff and service users. To maintain a professional, positive, and courteous approach during all interactions with care staff and all other relevant stakeholders e.g., GP's, Social Workers, District Nurses, Clients families both face-to-face, via e-mail, text message, and telephone.
- Ensure confidentiality is maintained and always respected as per GDPR.
- Always adhere to company policies and procedures
- Care Reviews with customers
- Care plans for new customers
- Updating care plans on the system
- Adding tasks to the app
- Adding medication to the app
- Reading the care notes on the app on a weekly basis and actioning any concerns. (Auditing)
- Ensuring in house customer files are up to date / created.
- Supervision with staff when the manager is not around.
- Notes being kept on people planer for every call coming in either staff or service user.
- Spot checks of the senior members of staff.
New Directions Holdings Ltd is acting as an Employment Agency in relation to this vacancy.