Be responsive to changes in the schedule and liaise with relevant team members.
Monitor and accurately record care calls, hours delivered, staff sickness levels and report to the manager on a weekly basis, ensuring accurate records are always maintained.
Monitor and accurately record all late and/or missed calls and ensure that the manager is kept informed of all details on a weekly basis and that accurate records are maintained.
A highly regarded Independent Insurance broker are currently looking to add a Client Account Handler to join their growing team.
They seek a driven and motivated professional with strong technical commercial insurance knowledge to work alongside a varied client portfolio, including some large corporate clients, smaller owner-managed SME businesses and everything in between.
About the Role
To deliver high quality and efficient service and advice to clients within the commercial sector.
Operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
As a motivated and dynamic Assistant Support Worker, you will be responsible for assisting with delivering a high-quality programme of support which promotes client choice and control.
The role of Assistant Support Worker is an inspirational one and key to achieving successful outcomes for clients.
This is an exciting opportunity to work for two departments within the Life House.