This position involves being a crucial part of the customer interface, requiring the candidate to provide exceptional customer service while supporting the planning and dispatch teams.
The role demands navigating planning systems and customer relationship management systems efficiently to address client queries, resolve complaints, and maintain effective communication with over 1,800 customer sites and senior managers.
Working as part of the Customer Data Change of Tenancy team, the role will interface between the Shared Service Centre (SSC) and the back-office operational teams to ensure our customers and partners receive the highest standard of service at all times and that performance levels are achieved.
In this customer facing/operational role you will be responsible for the management of the change of customer process, ensuring all allocated sites have appropriate terms of supply and any changes are recorded accurately.
Posted by Hays Specialist Recruitment Limited • £23K/yr to £25K/yr
Your new company
We are looking for someone who can effectively manage the credit ledgers of customers in accordance with company procedures and ensure all financial risks to the business are proactively managed and controlled.Your new role
Deal with the day-to-day cash posting from various banks in various currencies (EUR/USD/GBP) - in accordance with Company procedures and deadlines.