Our client is a social housing provider that provides social housing across the West and South of London, currently they are recruiting for a Senior Rent Arrears Officer with experience of managing a small team.
The role is permanent full-time role, and offers flexible hybrid working
The duties are as below
Support a team of Rent Recovery Officers and Complex Rent Advisors to resolve payment collection issues.
The Mortgage Collections Officer will be responsible for handling all arrears accounts, maintaining regular contact with customers and providing support where possible.
They will also review concession and contract variation requests, carry out the unpaid Direct debit process on a monthly basis, produce quarterly arrears statements and 2 month arrears letters in line with regulatory requirements, and handle complaints as they arise in line with company policy and procedures.
To provide excellent customer service in mortgage administration and manage accounts in arrears by supporting customers and finding suitable solutions.
General
Manage all accounts with overdue payments, maintain regular communication, and offer support.
RM Recruit Ltd is working in partnership with our Lambeth based Housing client to recruit an Interim Income Officer for a period of three months with a view to extend.
This is a fantastic opportunity to work in a forward thinking organisation and add value to the team.
Main duties include
Ensure the maximisation of income for both current and former tenants by working supportively and proactively with the aim of sustaining tenancies.