Our client is a social housing provider that provides social housing across the West and South of London, currently they are recruiting for a Senior Rent Arrears Officer with experience of managing a small team.
The role is permanent full-time role, and offers flexible hybrid working
The duties are as below:
- Support a team of Rent Recovery Officers and Complex Rent Advisors to resolve payment collection issues
- Manage and collect performance data, track arrears movement, and set KPIs to increase rental income and reduce arrears
- Proactively manage income collection across all tenure types with a focus on maintaining excellent customer care
- Engage with customers through various channels (home visits, in-person appointments) to assess support needs and make appropriate referrals
- Resolve customer queries quickly and accurately, ensuring high-quality service
- Negotiate and provide tailored payment solutions to sustain tenancies, prevent arrears escalation, and maximise income
- Represent the organisation in court for rent arrears, preparing legal documents and attending enforcement actions, appeals, and evictions
- Support customers with benefit claims such as Housing Benefit, Universal Credit, and Discretionary Housing Payments, or signpost them to other relevant support
- Maintain strong working relationships with external stakeholders (Local Authorities, DWP, HMCTS, support providers) and make appropriate referrals
If this is something you would be interested in, please get in touch.