Do you have a solid background in leading teams of between 10-15 people, ideally in a busy office or call centre environment?
In your leading role you will play an important role by allocating work within your team, driving performance to meet KPIs and supporting to deliver a high level of customer service.
You will be leading your own team of seasonal workers, who help to ensure the smooth running of a very busy operational period for our client.
We have an exciting opportunity for a IT Support Team Leader to working within Warwick (Hybrid).
You will support the Service Manager and other Delivery Team Leaders in achieving our organisational vision and outcomes.
You will play an active role as part of our service team working in partnership with our Commissioning Team Leaders to innovate our service delivery capabilities.
You will review detail designs from partners and test the conformance of the implementation to the business requirements, agreed design standards, design deliverables and delivery approach observing architecture principles and guidelines.A proud equal opportunity employer, we passionately embrace team member diversity and provide a positive and inclusive working environment for all.
You will collaborate with internal and external teams to understand requirements and create suitable High Level Designs.
Reporting to the Technology Business Partner for Research & Development and Global Supply Chain.
We have a new opportunity to join our team and learn skills across our two main teams; Digital Product Setup and Digital Promotions & Events.
The Digital Services Team are responsible for leading a wide range of operational & business processes across our UK and ROI digital platforms, ensuring that they operate effectively, deliver value and always enhance the customer experience.
There will be a potential for the role to be made permanent or extended.
We are looking for Team Leaders to join our call centre in Dover on a 9-month fixed-term contract.
General
You will work as part of our vibrant and committed Helpline team which is expanding in number, to continue the excellent work it does in supporting individuals and families who are seeking asylum in the UK.