Posted by Alderley Park Recruitment • £30K/yr to £35K/yr
Alderley Park Recruitment are currently recruiting for an Application Support Analyst to work for our client who are a Leading delivery management platform for carrier management.
Are you a Service Desk super-hero who loves to deliver amazing levels of service to your customers?
The role is hybrid and is paying a salary of £30,000 to £35,000 per annum DOE.
The Software Developer, working within the Applications Team, is a key player in supporting the Business Processes Strategy: thriving for excellence, driving a culture of harmonisation & continuous improvement, and adding value to the Business.
The role will act as the primary contact for a set of dedicated applications, being accountable for the application lifecycle, including governance, maintenance, development, support, and control.
Documenting the scope and rules applicable to those systems, providing, and ensuring a consistent approach to change to support the systems' integrity acting as the advisor and custodian of the process quality & standards throughout, working closely with all key stakeholders whilst maintaining a high degree of customer satisfaction.
The successful Field Applications Specialist will well work on the delivery of application projects on time taking into account all internal and external stakeholders required to drive projects through to completion with high level of customer satisfaction.
Perform installations, develop scripts to meet customer specification, customer training courses, compiling statistics and presentations as required.
Perform preventative maintenance visits and repairs
We are looking for an experienced Application Support Analyst to join a dynamic Global IT Business Systems Team.
This home-based role offers the flexibility to work from anywhere in the UK, supporting critical business applications across areas such as Project Management, Finance (primarily Deltek VantagePoint), HR, Learning & Development, and Health & Safety.
You will be responsible for managing and enhancing these key systems, ensuring they meet the needs of the business while driving improvements to the user experience and system performance.
Lead the Application Support team, ensuring efficient resource allocation.
General
As an Application Support Manager, you will play a crucial role in ensuring seamless application support across product domains.
Your primary focus will be on the planning, implementation and support of various applications, collaborating closely with end-user clients and ensuring high-quality service delivery.