The successful Field Applications Specialist will well work on the delivery of application projects on time taking into account all internal and external stakeholders required to drive projects through to completion with high level of customer satisfaction.
- Perform installations, develop scripts to meet customer specification, customer training courses, compiling statistics and presentations as required.
- Perform preventative maintenance visits and repairs
- Ensure accurate hours are logged daily
- Troubleshooting of any issues and escalation of problems when they impact project delivery timelines
- Completion of all customer handover documentation including customer sign-off.
- Escalation and/or resolving issues in connection with customer complaints
- Support and perform quality assurance related activities
- Perform software upgrades and helpdesk support as required
- Communicate and work with the European Service Management team, the UK Management team and with other departments, manufacturers and suppliers.
- Ensure demo and stock rooms are efficiently organized.
To be successful in this role of Field Applications Specialist we would love to speak to anyone who has experience of:
- Successful track record of complex installations
- Life Science experience
- Project management expertise
- Willingness to travel
- Automation experience (ideally script writing)
- Ability to recognize and solved complex problems
- Ability to communicate and understand the needs of both internal and external stakeholders
ACS are recruiting for a Field Applications Specialist. If you feel that you have the skills and experience required in this advertisement to be a Field Applications Specialist, please submit your CV including an outline of your experience as a Field Applications Specialist. It is always a good idea to include a covering letter outlining your experience as a Field Applications Specialist with your application as this will enhance your chances of selection and improve your prospects of landing the Field Applications Specialist role you desire.