As an Application Support Consultant, you will be an integral part of our clients consulting team, focussed on delivering and maintaining a range of solutions to their clients, combining technical and consultancy skills.
You should have a strong technical aptitude and be comfortable working with various software applications, databases, and operating systems.
Part of your responsibilities will be to identify and resolve technical issues, requiring excellent problem-solving skills to diagnose problems, analyse issues, and help develop effective solutions.
We are currently recruiting for one of our trusted clients who are looking for an Application Support Specialist.
Join our client, a leading player in the pet health services and insurance industry, as they aim to secure the coveted position of the UK's #1 Pet Insurer.
Our client is embarking on an exhilarating journey, backed by substantial funding that will propel them to the forefront of global product leadership.
We are seeking a highly skilled and experienced Application Support Specialist, expert in Mass Spectrometry and/or Liquid Chromatography (LC) to join our international Customer Support Team for EMEA (Europe & Middle East).
You will be responsible for remote and on-site service activities and provide support to customers and field service engineers in EMEA.
This role involves handling inquiries, troubleshooting failures, conducting training, and ensuring information and knowledge transfer.
In this second line support role in our growing Global Ecommerce and Mobile Apps support team, you will be responsible for investigating, resolving and escalating incoming customer incidents and requests.
"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home.
This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."