The role
As an Application Support Consultant, you will be an integral part of our clients consulting team, focussed on delivering and maintaining a range of solutions to their clients, combining technical and consultancy skills. You should have a strong technical aptitude and be comfortable working with various software applications, databases, and operating systems. Part of your responsibilities will be to identify and resolve technical issues, requiring excellent problem-solving skills to diagnose problems, analyse issues, and help develop effective solutions.
Typical areas include:
- Installation, customisation & configuration of cloud-based enterprise solutions built upon their products.
- Technical requirements capture & ensuring joint understanding in client workshops
- Managing the workflow of service requests
- Client support to troubleshoot issues with enterprise solutions involving our clients products
- Training and certifying client IT teams in the installation and maintenance of our clients products
Important to success in this role are:
- An interest in deploying & administering client solutions, as well as managing configuration changes.
- Technical ability and an enthusiasm for technical challenges
- A desire and ability to learn quickly and apply complex new technologies
- An ability to communicate technical information in a client-friendly way
- An understanding of the importance of process
- A tendency to seek opportunities for greater automation
- A willingness to learn about technologies including Kubernetes, VMWare & SQL relational DBs