Posted by Hays Specialist Recruitment Limited • £300/day
3rd Line Support - Inside IR35
As an 3rd Line support your main responsibilities will be supporting Infrastructure solutions across the business: provide expertise in hardware, software, and user support, manage scanning and printing services, network and cybersecurity, collaborate with Infrastructure Vendors for service provision and issue resolution, support all IT services across 5 sites, enhance team professionalism and technical capabilities.
We are seeking a 3rd Line Support to join an exciting client's team on a temporary basis.
You will need experience working in third line support or as an infrastructure engineer.
Minimum of 3-5 years of experience in IT Service Management, with a focus on CMDB management.
Experience with ITIL framework and ITSM tools (e.g., ServiceNow, BMC Remedy) is highly desirable.
General
Asset & Configuration Infrastructure Specialist required for a 6-month contract, outside IR35, this role is predominately remote with some onsite work in Birmingham City Centre.
The role of the Technical Support & Customer Agent is to offer support to customers to get the most from their technology, regardless of their place of purchase.
This support is offered in several ways - predominantly facilitating warranty with external service providers or offering in-store software and hardware solutions in the form of repair, set-up and trade-in services.
Your day in Lovetech is focused on timed and scheduled tasks, as such organisation and time-management are important.
Posted by Hays Specialist Recruitment Limited • £60K/yr to £65K/yr
In this role, using your proven understanding and deep knowledge of IT operations, you will be responsible for overseeing and managing all aspects of the company's IT infrastructure comprising datacentres, service desk, troubleshooting, servers, M365, and networks, providing essential and reliable IT service.
Do you have a proven track record of driving change and improving the delivery of services?
This public sector entity has an exciting opportunity for an enthusiastic, experienced and energetic Senior IT Manager to lead a team of highly skilled technicians in the infrastructure team, working within the IT Operations service.