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IT Support & Infrastructure Analyst - Financial Services Based in Orpington Full-time, Permanent position Salary: £40k - 45k depending on experience We are working with a leading savings and investment specialist to recruit a skilled and experienced IT Support & Infrastructure Analyst to join their team in Orpington. It will be your job to provide and maintain IT support and infrastructure. Duties: Ensure a smooth running of the Society's IT Assist in the development, testing and maintenance of strong layers of security for the Society's network and ecosystem. Contribute to the roadmap for development of the IT systems to ensure best practice in security and network/system resilience, to support business requirements and to ensure ongoing compliance with regulation. Work closely with the Society's IT Development team to provide a suitable infrastructure setup for hosting internally developed applications. Provide and maintain a suitable set of IT software and services for the Society's staff. Communicate with and support users of all levels. Engage with the business' IT support providers and maintain a productive relationship with them. Essential and Desirable Criteria: 5 years in an IT support and infrastructure role. Hold applicable MCSE, CCNA or equivalent industry certification(s). Understanding of working in a regulated financial services environment. Experience of IT network support/administration in an SME Knowledge of current cyber security threats and of how to mitigate them. Experience in the configuration of firewalls and network. Experience of management and support of a VOIP telephony system and associated hardware and software, particularly one that supports a contact centre. Happy to provide user support at all levels. Understanding of data protection regulations and how this relates to the IT provision in a business. Experience in developing, maintaining, and supporting business continuity. Experience in Office 365 and Microsoft Azure support as well as other SAAS solutions. Experience in maintenance of Microsoft Servers and Microsoft desktop clients. Demonstrable analytical, problem-solving, organisational, communication and planning skills. Project management. Salary & Benefits: You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a permanent, full time role for which you will receive a highly competitive salary of up to £45,000. If you are interested, please apply online now, or call Rosie on !
JRRL's client in Orpington is looking for an office-based trainee IT Helpdesk Technician. The successful candidate will play a crucial role in providing technical support to both internal users and external clients across various communication channels. You will need to live a commutable distance to Orpington, have a driving licence and the use of a car (not every day) and be passionate about technology. Duties for the IT Helpdesk Technician - Trainee Provide comprehensive IT support via phone, email, face to face, and remote channels. Log, prioritize, and allocate helpdesk requests, managing them through to completion. Undertake first-line support for IT users and escalate issues as needed. Investigate and resolve reported issues, keeping users informed of progress. Troubleshoot, monitor, and maintain systems, printers, and websites. Deploy, install, and maintain hardware, including software upgrades. Conduct routine housekeeping and proactive checks on IT systems. Assist in the development and implementation of IT projects. Monitor, secure, and track all IT assets, including hardware, software, and licensing. Act as the primary contact for customers with technical issues via phone and email. Provide effective remote support and consistently deliver excellent customer service. Person specification for the IT Helpdesk Technician - Trainee Must be a driver and have the use of a car. Must live within commutable distance to Orpington as its an officed based role. Excellent interpersonal and written communication skills. "Can-do" attitude and eagerness to learn. Genuine interest in IT systems and hardware. Working knowledge of Outlook, Excel, and Word. Previous work experience, especially with IT systems, is desirable but not essential as full training will be given. 4 GCSEs (or equivalent) at grades C in Maths, ICT, or English. A Level in core subjects, including Maths, ICT and English or BTEC in Computer Studies. Must be eager to learn and maybe go on further IT training. There could be opportunities for training courses and develop your career within IT support. Full training will be given, no experience needed but you will need to demonstrate a keen interest in IT. You will be providing Ms Word and office equipment support to the internal staff, some of which are at different locations.