Our Client are a well established logistics company are looking to hire a Customer Service Administrator to join their busy and fast growing team.
This role offers hybrid working (once probation is completed) and an early finish on Fridays. The hours are 8am - 4.30pm.
The role as Customer Service Administrator involves providing administrative support to the wider team, dealing with sales orders and providing a high level of customer service to new and potential clients.
Key Responsibilities as Customer Service Administrator
- Providing exceptional service to our customers throughout their journey
- Handling customer orders and coordinating with internal departments for smooth order fulfilment
- Responding to customer enquiries promptly and providing necessary updates on orders, deliveries, and invoices
- Generating and coordinating necessary documents for freight and overseas shipping
- Assisting with CRM management, general admin tasks, and collaborating with other departments during peak periods
- Contacting customers post-delivery to gather feedback
- Sending relevant information to customers in support of marketing or sales campaigns.
- Working closely with the sales team to support sales forecasting and reporting.
Required skills:
- Proficiency in Microsoft Office programs including Word and Excel
- Strong organisational skills and ability to prioritise workloads
- Solid administrative skills, accurate and possessing a keen eye for detail
Benefits:
- 25 days holiday plus bank holidays
- Company pension
- Hybrid working
- Free parking