We are looking for Solution Architects to join Technology Services at Boots Nottingham Support Office.Reporting to the Lead Solution Architect, your role will be to produce IT infrastructure high-level designs and proposals in response to internal customer requests and project demands.You will ensure customer requirements are clearly understood and then work with the wider Architect community, service owners and subject matter experts to deliver cost effective, supportable end-to-end high-level designs, adhering to enterprise strategy, roadmaps, standards, security and service capability.
Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Customer Excellence Partner Recruitment Partner: Jim TrusslerThis is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
I'm proud to be working on an exclusive basis with a client of mine who have made MASSIVE waves in the tech scene over the coming years.
If you're an Integration enthusiast looking to work on a truly one-of-a-kind SaaS platform and take the reigns on delivering Enterprise-level integration's into an array of blue-chip clients....
Roles like this simply do not come about every day.
We want our people to be part of a progressive organisation, encouraged to embrace change and new ideas to shape our future development.
Software never stays the same and neither do we.
As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we're looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards.
For example, week 1 you'll work 44 hours spread across 6 days, week 2 you'll work 31 hours over 4 days.
Customer Service AdvisorContract: PermanentSalary: £23,463Working hours: 25 - 37.5 hoursA typical shift pattern that allows for two full weekends off in a 4-week rotation.
We recognise that this working pattern may not suit everyone, and may consider an alternative working pattern where possible.To ensure we can support our customers and store colleagues, our operating hours are:
Some of the tasks and responsibilities include: Data management & reporting Coordination of key governance/steering meetings Coordination, collation and distribution of project and product information Administration support IT system support and management Managing stakeholdersWhat you'll need to have Keen to get involved and bring new ideas Excellent verbal and written communication skills Great at building relationships - you will be working with many stakeholders at one time Great numerical and analytical skills, with a keen eye for detail & data accuracy Strong administrative, organisational and time management capabilitiesIt would be great if you also have Experience of using all Microsoft Office applications, especially Teams, SharePoint, Power Bi, Excel , as well as bespoke systemsOur benefits Discretionary annual bonus Generous employee discounts Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Portfolio Project AssistantRecruitment Partner: Jim TrusslerAs the Portfolio Assistant, you will be responsible for the provision of high quality portfolio data, governance of key meetings, and will be the central point for portfolio administration activities across the entire team who develop and deliver new Boots & Exclusive branded products.About the roleReporting to the Portfolio Manager for Retail Owned Brands & Exclusive Brands, you will be part of the Portfolio team within the Technical Services function in Boots, working on a wide portfolio of beauty and personal care products in line with our 3 year plans.You will work cross functionally with a variety of stakeholders to ensure our projects are delivered on time, governed appropriately, and inspire others with your passion for being on the pulse with accurate management of information and attention to detail.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why BootsAt Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
As part of a busy press office, the role involves handling a mix of reactive and proactive communication, ensuring positive coverage for Boots and our brands.
Closing Date: 11th SeptemberLocation: Nottingham, Full-Time (Mon-Fri)Contract: Permanent Recruitment Partner: Frankie McCallister-LyasOverview: Welcome to the Boots PR team an exciting fast-paced, award-winning team at the heart of the business, responsible for delivering impactful storytelling to enhance and protect the Boots brand.The Assistant PR Manager will play an instrumental role in the Boots PR team, developing and activating consumer PR campaigns across Boots Opticians and Boots UK healthcare.
It involves sharing Boots and Boots Opticians news and stories with media and influencers and covers media relations, content creation, event management, creative writing and crisis management.
We combine the capability of an external creative and production team, with the speed, flexibility, and in-depth brand knowledge of an in-house set-up, underpinned by years of experience dedicated to Boots and No7 Beauty Company.
The B-Hive is an in-house creative agency bringing to life the creative needs of some of the most recognizable brands in the beauty industry including No7, Soap & Glory, Liz Earle and Boots own brand.