To provide first line support and assist with the closure of all service requests, problems and incidents that relate to IT services.
The primary objective of the IT Service Desk is to ensure the performance and cost-effectiveness of our technology, application, and infrastructure solutions.
This involves promptly identifying and resolving outages or performance issues, providing first-line support to end-users, and ensuring minimal disruption to business operations.
This role is responsible for a set of client accounts within a defined territory.
The ultimate objective of manging these accounts is to secure the renewal of services for the client.
This responsibility extends from onboarding new clients through a full 360-degree service schedule looking for growth opportunities across The company's portfolio of products.
HR GO recruitment are currently seeking a Financial Support Advisor to join my client based in Chester Business Park.
Assessing each customer's circumstance on a case-by-case basis to ensure the right outcome is achieved and where possible and affordable, negotiate a payment or an arrangement to bring the customer's agreement up to date as soon as possible.
You will communicate with customers who have failed to meet their contractual payments towards their Hire Purchase agreement.
We are delighted to be working with our successful and established client, who are seeking their next Customer Onboarding Specialist to join their financial team based in Chester.
Our client are an award winning and recognised leader in their field, boasting excellent employee benefits and fantastic progression routes.
General
One of our clients core values is to grow a sustainable, customer focused and innovative service that supports and champions the financial health of their clients.