Job Description:
24/7 are thrilled to be partnered with one of the biggest supply chain providers in the UK. Our client is looking for a Fleet Analyst / Customer Service Administrator based in Ellesmere Port
Shift and Pay Information for an Accounts Manager:
- Monday, Tuesday and Wednesday 9-5
- Thursday 8-4
- Friday would be working from home 9-5
- Salary in the region of £23 to £24K
Main Accountabilities:
- Produce accurate daily, weekly and monthly reporting in line with Customer requirements
- Ensure exceptional handover experience to all customers - in line with Customer standards and expectations
- Continually evaluate process from end to end and identify efficiencies and improvements
- Work with the management team to suggest improvements on managing the customer journey
- Regular checks of the Fleet data and reporting systems to check for anomalies and propose resolutions
- Progress all vehicles from point of order to Handover
- Assist the teams with scheme member enquiries, emails and phone calls and face to face contact.
- Assist in chasing scheme members for orders, loan document signatures and Handover appointments
For this job you will require:
- Data analysis experience, with very strong Excel skills. Resourcefulness and creative problem solving skills
- At least 3 years experience in a Customer Service Role
- Strong Administration skills with a min of 3yrs + experience
- Collaborative working skills, to work effectively with a variety of internal / external stakeholders is essential. Ability to effectively present data to all levels.