Your primary focus will be to support in-depth analysis, develop business cases, identify opportunities for enhancing customer value, and oversee the management of the value model to ensure data accuracy.
As a Customer Value Manager on a 12 month fixed term contract, you will work with the business to understand the value of our customers in the Residential and SME sectors.
This role is pivotal in ensuring that our business strategies align with maximising customer value and fostering long-term customer relationships.
To identify, and develop strategic relationships with regional/key employer partners and organisations, and establish and grow a pipeline of sustainable employment opportunities within the region.
Working in a collaborative manner with both external partners and internal colleagues to minimise duplication of effort, and ensure personal, team and business targets/objectives are met.
Focussing on growth employment sectors to identify new opportunities, and ensure we understand, and can adapt to changing market demands.
Customer Excellence Partner Recruitment Partner: Jim TrusslerThis is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
Posted by Distinct Recruitment • £45K/yr to £55K/yr
A top-tier software company based in Nottingham is looking to add a Senior Commercial Analyst to their growing team.
Are you a strategic thinker with a knack for turning data into actionable insights?
This is a fantastic opportunity to join a close-knit, supportive team that values professional development and offers a hybrid working pattern3 days in the office and 2 days from home.
International Technology & Advanced Analytics (IT2A) is a multi-national function of Walgreens Boots Alliance (WBA) based in the UK, Europe, Asia, South America and the USA.
You will be responsible for leading and developing a high performing team of Business Analysts whilst also identifying opportunities to improve the business analysis service.
This profitable and growing organisation require an experienced Senior Business Analyst to join their delivery team on a permanent basis.
£50,000 - £60,000 bonus, 35-hour work week and great benefits
Posted by London Stock Exchange • £20K/yr to £100K/yr
We need somebody who can help each individual team member to perform to their optimum ability.
We are seeking a Senior Development Manager to help lead Risk Entity Screening, our flagship product that is aimed at protecting our customers from crime, corruption and other business risks.
This is a very exciting opportunity to join a business in an innovative and constantly evolving industry.
Posted by Better Placed Limited • £35K/yr to £45K/yr
Nottingham (3/2 hybrid)
You'll be working in the marketing and data team analysing and presenting customer data to senior stakeholders, making sure that the company is maximising every digital opportunity available to them.
I'm working with a leading ecommerce and retail business that's part of one of the largest retail groups in Europe and is experiencing huge growth this year.