Customer Excellence Partner Recruitment Partner: Jim TrusslerThis is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
As a niche Managing General Agent holding both Lloyd's Coverholder and Broker Status, this firm is recognised as a market-leader across its chosen disciplines, and is renowned for being able to offer innovative solutions and adapt quickly to changes in a fast-paced market.
Whilst these Underwriters benefit from a robust infrastructure, market-leading systems and processes, they do enjoy retaining the autonomy of a 'hands on' Underwriter, taking each risk on its own merit within the binder parameters laid down by insurer partners.
It has a flat-management structure, headed by a highly respected leadership team and is well-known for employing some of the most talented Underwriters in the market.
Assistant Buying ManagerPermanent & Fixed Term Opportunities availableRecruitment Partner - Anastasia Walker About the role
We have exciting opportunities across a variety of Categories within our Support Office teams based in Nottingham.Our Assistant Buying Managers work at pace, building excellent relationships.
Here at Boots, we're always on the lookout for great talent!
We are looking for a Finance Business partner to join our team, providing financial leadership to the store leadership team, primarily focussed on driving performance within our store estate (across Commercial, Pharmacy and Operations) and holding the business to account on the control of their £1bn controllable' cost base.
We also partner to the Central Operations team, helping to drive their strategic agenda, with a specific focus on loss, workforce planning and investment.
International Technology & Advanced Analytics (IT2A) is a multi-national function of Walgreens Boots Alliance (WBA) based in the UK, Europe, Asia, South America and the USA.