We are seeking a seasoned Programme Lead to deliver on a critical initiative aimed at optimising customer journeys within the commercial and tax customer divisions.
This high-impact project, reporting directly to key executives including the CEO, requires a deep review and redesign of customer journeys with a specific focus on integrating credit risk management.
The newly implemented onboarding system has shown suboptimal results, with manual processes contributing to a decline in NPS (Net Promoter Score) and concerns about misalignment with business objectives.
Our client partner with curious and driven individuals to challenge the status quo, engineering exceptional products that propel our clients forward.
Assure Personnel are pleased to be working with a fantastic longstanding client of ours based in Billericay to recruit a Client Engagement Manager to join their team.
This role offer hybrid working with 3 days in the office and 2 working from home.
We are seeking a seasoned Programme Lead to deliver on a critical initiative aimed at optimising customer journeys within the commercial and tax customer divisions.
The newly implemented onboarding system has shown suboptimal results, with manual processes contributing to a decline in NPS (Net Promoter Score) and concerns about misalignment with business objectives.
Ideally the person would have solid Transformation experience, have a background in Customer Services process enhancements and a strong understanding of Agile.
The Senior Project Manager is accountable for driving delivery of strategic / complex projects and programme of work to achieve defined objectives, they are supported by a multi-disciplined team across the IT & Change function and key business users as well as senior stakeholders across the organisation to maximise the achievement of the delivery outcomes.
We have a large complex programme to modernise our Customer Services operation and systems, within which there are multi-faceted delivery streams, a very keen Steerco and Business Sponsor who know exactly what they want, and we're looking to enhance the existing team with a Senior PM who has managed such complexity before, can work effectively with Steerco/Sponsor management and direct the existing PMs on a day to day basis.
Posted by New Appointments Group • £60K/yr to £65K/yr
We are working with an established organisation in the manufacturing sector who are looking to employ a Head of Product Delivery, permanently, in the Sevenoaks area.
This is in-office and a great position for someone with proactive problem-solving skills, the ability to identify gaps for improvements in logistics, and is able to manage working relationships with internal teams and external stakeholders.
Benefits include a competitive salary, a £6K car allowance and private medical insurance.
They are looking to recruit a learning and development specialist to devise and roll out all training programmes, for internal and client use, which will take their service to the next level.
My client is a successful and growing Software (SaaS) company based in South West London.
The role will work closely with the technical team and create a strategy focused on all aspects of training.