Supporting all areas of the aftersales business within both the parts and service departments, you will play a key role in ensuring customer satisfaction, have a keen eye for detail, and will demonstrate excellent communication skills.
The Aftersales Administrator and Support role is an exciting, varied and practical position where no two days are the same.
The Opportunity: Looking to get your foot on the ladder and eager to provide exceptional support for a thriving and dynamic team, ensuring this global leader maintains its outstanding aftersales reputation?
Due to continuous company growth and expansion, one of the world's leading manufacturers are now looking for a Technical & After Sales Manager.
This person will be responsible for managing the day to day running of the Technical Department and line management/supervision of the Technical Advisors.
They will ensure that all quality complaints that occur after the roofing is laid are investigated effectively and dealt with in a timely and cost effective manner liaising with all key stakeholders.
Code and input all customer orders accurately onto our computer system and liaise with Shipping and Warehouse to ensure follow through in line with customer expectations.
General
To undertake prompt, accurate and timely sales administrative support as part of a team and also specifically to support the International Sales Manager to ensure excellent service levels and opportunities for sales and brand expansion
As the Sales Support Administration Manager will be responsible for managing and developing a small team of Sales Administrators.
The ideal candidate will have a background in finance or work within a finance related industry.
You will possess effective communication and negotiation skills and will serve as the key liaison between Client accounts and other internal and external stakeholders.
Account Management - to grow business with our resale customers through excellent customer relations, dispute resolution, upsells and cross-sells and provide valuable insights into customer buying behaviour.