Aftersales Administrator
Chessington
£27,500 Per Annum
Mon - Thursday 8am - 5pm / Friday 8am - 3.30pm
Aftersales and Spares Administrator needed to work within a well known Manufacturer in Chessington.
This is a varied and interesting role for a candidate who has experience working within aftersales, parts admin, order processing or similar.
Day to Day Duties
- Sale and order processing received by email / phone to independent and national operators.
- Ongoing tracking of orders for customers, with regards to delivery status and the timely updating to the customer in the event of a delay.
- Releasing orders from the back-order report.
- Processing customer payments.
- Liaising with carrier to resolve delivery difficulties and disputes.
- Run weekly reports to make sure that all quotations are chased and take of system after 30 days.
- Determine replacement parts according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
- Processing of commercial invoices
- Managing credit requests in a timely manner
- Investigation, resolution, and reporting of all customer related complaints.
Key skills, Experience & Knowledge
- The ideal candidate will have experience within a sales administration/order processing role.
- You will have the ability to multitask, whilst maintaining good attention to detail
- You are a strong communicator
- The ideal candidate will be approachable and a team player
- Excel and Microsoft word experience